Refund and Returns Policy

At Bolo 3D, customer satisfaction is important to us. We strive to deliver high-quality 3D printers, filaments, robotics products, courses, prototypes, and customized solutions. This Refund and Returns Policy explains the terms under which customers may request returns, replacements, refunds, or cancellations.

By purchasing from Bolo 3D, you agree to the terms outlined below.

Return Eligibility

Customers may request a return or replacement if they receive:

• Damaged products
• Defective items
• Incorrect products
• Missing items from an order

To be eligible for return or replacement:

• The request must be submitted within 7 days of product delivery
• Product must remain unused and in original condition
• Original packaging, accessories, manuals, and invoices must be included

Products showing signs of misuse, damage after delivery, or unauthorized modifications may not qualify for returns.

Non-Returnable Items

Certain products and services are not eligible for return, refund, or exchange due to their nature.

These include:

• Opened or used filaments
• Customized 3D printed products
• Personalized items
• Prototype development services
• Digital products or downloadable files
• Training courses and workshop registrations
• Products damaged due to customer misuse

Customized and made-to-order products are created specifically for customers and therefore cannot typically be returned.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify our team immediately.

Customers should provide:

• Order number
• Product images
• Packaging images
• Description of issue

Our team will review the request and may approve:

• Replacement
• Store credit
• Refund, where applicable

Failure to report issues within the return window may affect eligibility.

Refund Process

Refunds are processed only after returned products are received, inspected, and approved.

Approved refunds may be issued for:

• Eligible returned products
• Cancelled orders approved before shipment
• Unavailable or out-of-stock products

Refund timelines may vary depending on payment method and banking processes.

Estimated processing times:

• UPI/Wallet refunds: 3–5 business days
• Bank transfer/card refunds: 5–10 business days

Refunds will be issued to the original payment method whenever possible.

Order Cancellation Policy

Customers may request cancellation before order dispatch.

Cancellation requests must be submitted as soon as possible after placing an order.

Orders may not be eligible for cancellation if:

• Product has already shipped
• Custom production has started
• Prototype work has begun
• Digital course access has been activated

Bolo 3D reserves the right to approve or decline cancellation requests depending on order status.

Custom Orders and Prototype Services

Customized products and prototype development involve customer-approved specifications.

Before production begins:

• Customers must review files, designs, and details carefully
• Final approvals may be required

After production starts:

• Orders cannot usually be cancelled
• Refunds are generally not available

Bolo 3D is not responsible for customer-approved design errors, incorrect measurements, or file issues.

Shipping Charges

Shipping charges are generally non-refundable unless:

• Wrong product delivered
• Product damaged during shipping due to courier handling
• Verified order issue caused by Bolo 3D

Standard shipping charges:

Shipping Fee: ₹99

Customers may be responsible for return shipping costs unless otherwise approved.

Exchange Policy

Eligible products may qualify for exchange instead of refund.

Exchange approval depends on:

• Product condition
• Stock availability
• Nature of issue

Replacement timelines vary depending on product availability and logistics.

Refusal of Returns

Bolo 3D reserves the right to refuse returns or refunds if:

• Return conditions are not met
• Product is used or damaged after delivery
• Return request exceeds allowed time frame
• Product falls under non-returnable categories

All decisions regarding returns and refunds are subject to verification.

Contact for Returns and Refunds

To request return, refund, replacement, or cancellation, contact our support team.

Bolo 3D
Address: Agra, Uttar Pradesh, India
Phone: +91 8279474890
WhatsApp: +91 8279474890

Please include your order details for faster assistance.

Policy Updates

Bolo 3D reserves the right to modify this Refund and Returns Policy at any time without prior notice.

Customers are encouraged to review this page periodically for updates.